Altigen AltiWare OE/ACC Version 5.0 Dokumentacja

IP 710 Phone™Administration Manual04/2006 Version #2 4290-0012-5.0A

viii IP 710 Manual

IP 710 Manual 1CHAPTER 1An Overview of the IP 710The IP 710 class of AltiGen IP phones is an H.323-compliant, business telephone that provides voice c

IP 710 Manual 22 Message Waiting Indicator Light*Blinks when a message is waiting or a call is coming in.3 Soft Keys* 1-1515 soft keys can be configu

IP 710 Manual 3Note: * Indicates a normal operating mode key feature, which is available only after registering the IP 710 with the phone server and l

IP 710 Manual 4Figure 2. IP 710 Phone, Bottom View1 DC Port Connects to power outlet2 Power Cable RestraintSecures the power cable, preventing it fro

IP 710 Manual 5Figure 3. IP 710 Phone, Left ViewHardware ComponentsThe following hardware items are included in this package:• IP 710 set and stand• H

IP 710 Manual 6

IP 710 Manual 7CHAPTER 2System & Network RequirementsSystem Requirements• AltiWare OE 5.0A Update 3 or higherNote: A lower version of AltiWare may

IP 710 Manual 8AltiGen IP Phone ServiceAltiGen IP Phone Service is installed together with AltiWare and connects to AltiWare through enhanced AltiLin

IP 710 Manual 9CHAPTER 3InstallationThis chapter describes local installation and remote installation of the IP 710 phone.Important Notes for Plug and

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently,

IP 710 Manual 102. Ensure that there are enough IP addresses for all IP phones and that enough physical extension licenses are available.3. If using

IP 710 Manual 11This opens the IP Phone Configuration window:The left side of the IP Phone Configuration window displays all the IP phones that have b

IP 710 Manual 12Note: The Apply To button works with the following parameters: General, H.323, TFTP (Server field only; Reset IP Phone and Boot Downl

IP 710 Manual 13After creating IP extensions, and setting parameters on the General tab, go to the IP 710 tab:The parameters on the IP 710 tab are des

IP 710 Manual 14Parameter DescriptionSoft Keys 1 - 15Corresponds to the 15 soft keys on the IP 710. Use the drop-down list to assign one of the follo

IP 710 Manual 15IMPORTANT! The configuration in AltiWare will override the IP 710 phone’s local configuration after the IP phone is registered. If the

IP 710 Manual 166. Connect the IP 710:a. Connect the phone to the LAN that AltiServ is on.b. Connect the handset to the handset port.c. Connect an Et

IP 710 Manual 17c. The phone will attempt to register, as shown in the LCD screen:If the phone successfully passes through these stages, the phone sho

IP 710 Manual 18port in the TCP/IP or UDP packets. When an H.323 endpoint is behind the H.323 NAT, you should set up the forwarding to a private IP a

IP 710 Manual 1910. Set up IP phone properties in AltiWare as described in step5 on page 10.Verifying the Phone Startup ProcessAfter the IP 710 has po

IP 710 Manual iContentsContents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iWarranty . . . . . . . . . . .

IP 710 Manual 20Other Phone Already Logged On To ExtensionIf another analog phone or IP phone is already logged on to the same extension, rebooting t

IP 710 Manual 21Rebooting the IP 710 PhoneTo reboot the IP 710, press * * 3, then press the Enter button.Note: When the IP 710 is rebooted, the AltiWa

IP 710 Manual 22To Remove the PoE Module1. Remove the screw on the PoE Module cover, and remove the cover.2. Notice the “feet” on the two tabs that a

IP 710 Manual 23CHAPTER 4Phone ConfigurationPhone, system, and network settings can be configured through the IP phone’s menu. The phone can also be r

IP 710 Manual 24System SettingsProgram KeysPhone Setting > Program Keys > Program Key [#]Sets the speed dial number or feature code for a selec

IP 710 Manual 25Network SettingsBoot DownloadSystem > Boot Download After firmware image upgrade, this setting changes to No. Used mainly for upgra

IP 710 Manual 26RegistrationUnder normal circumstances, the IP 710 phone registers itself automatically. However, if registration failed for some rea

IP 710 Manual 27Configuring IP SettingsUse these guidelines when manually configuring the IP settings:• Ensure the default gateway IP address is on th

IP 710 Manual 28Updating Phone FirmwareNote: If using TFTP Server Application, TFTPD32, included in the CD-ROM, copy tftpd32.exe and the associated .

IP 710 Manual 299. On the second line of the LCD screen, the following messages are displayed in succession:—CHECK MEMORY (RAM checking state)—CHECK F

IP 710 Manual iiOperation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22CHAPTER 4Phone Configuration . . . .

IP 710 Manual 30Note: If more than one IP 710 phone sits behind NAT, a VPN tunnel is required to connect between the NAT router and the corporate rou

IP 710 Manual 31• Operator call = 3 ringsFigure 4. Distinctive Ring Options, General Page, System ConfigurationWorkgroup Status DisplayA programmable

IP 710 Manual 32• Enter a directory name• Select which greeting to useGreetings are affiliated with activity codes. The user can choose, for example,

IP 710 Manual 33CHAPTER 5Phone FunctionsThe IP 710 provides a broad range of call handling and dialing features directly on the phone and through the

IP 710 Manual 34CIQ - Number of calls currently in the queue.LQT - Longest queue time of current queued calls.LOGIN - LOGIN/LOGOUT indicates the agen

IP 710 Manual 35Busy Lamp Field (BLF)Associates soft key with an extension that can be automatically dialed when selected; the key’s light indicates t

IP 710 Manual 36Call Record Allows this key to be used for on-demand recording.• From AltiAdmin/ACM Admin, go to AltiGen IP Phone Configuration on th

IP 710 Manual 37Flash button Signals PBX that special instructions will follow.• Press the Flash button.Greeting buttonLets user record greetings and

IP 710 Manual 38Line Park A parked call line appearance can be assigned as a programmable “Parked Call Line” key by the administrator. When connected

IP 710 Manual 39Ring Tones Select from one of 14 ring tones. Download new ring tones from the server. (Note: Custom ring tones are not supported.)• Ph

IP 710 Manual iiiAppendix B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51User Reference . . . . . . . . . . . . . .

IP 710 Manual 40

IP 710 Manual 41Appendix ASpecificationsNetwork Protocols• H.323, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, ICMP, TelnetCall Control Protocols• H.32

Firewall Considerations42 IP 710 ManualFirewall ConsiderationsIf using a firewall in the AltiWare environment, the following network ports are used:He

Appendix AIP 710 Manual 43TroubleshootingThe following table provides help for the most common problems an end user may encounter. For IP 710 phone q

Troubleshooting44 IP 710 ManualIP phone registered then goes back to Basic mode• Check network connectivity by pinging from AltiServ to the IP phone.•

Appendix AIP 710 Manual 45Register failed • Check to make sure the extension number and extension password are set up properly and that the IP extens

LCD Messages46 IP 710 ManualLCD MessagesNormal Operating Mode MessagesIn normal operating mode, the phone’s LCD screen displays the date, time, and ex

Appendix AIP 710 Manual 47Local Menu Configuration MessagesThe following messages may be displayed in the LCD when accessing the IP 710 phone’s menu:

LCD Messages48 IP 710 ManualIP Phone Running MessagesThe following messages may be displayed in the LCD when running the IP 710:Message DefinitionAW U

Appendix AIP 710 Manual 49IP Phone Boot MessagesThe following messages may be displayed in the LCD when booting the IP 710:REGISTERING! User entered

IP 710 Manual ivNOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC

LCD Messages50 IP 710 Manual

IP 710 Manual 51Appendix BUser ReferenceBasic Phone Operation* Indicates a normal operating mode phone feature, which is available only after registe

User Reference52 IP 710 ManualConference* To initiate a conference during a call:1) Press the Conference button (this automatically selects a new line

Appendix BIP 710 Manual 53Greeting* Press the Greeting button to quickly access voice mail greetings.Handset/Headset/SpeakerTo switch between handset

User Reference54 IP 710 ManualRedial Phone is onhook1) Press the Redial button.2) Use / to scroll to the desired entry. ( scrolls to previous entry

Appendix BIP 710 Manual 55* * Feature Codes* * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Restore default settings (when user is in the

User Reference56 IP 710 ManualMaking Calls#34 . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial By Name1#35 . . . . . . . . . . . . . . . .

Appendix BIP 710 Manual 57If the IP 710 is configured for a public IP address, you can call other public IP address devices. If the IP 710 is configu

User Reference58 IP 710 Manual

IP 710 Manual 59GlossaryA ASCII - American Standard Code for Information Interchange.BBoot - to cause the computer to start executing instructions.BP

IP 710 Manual vWarrantyWhat The Warranty CoversAltiGen Communications warrants its hardware products to be free from defects in material and workmans

60 IP 710 ManualEextension number - an arbitrary number of two to five digits that matches a station to a particular user.FFirewall - a set of related

GlossaryIP 710 Manual 61Kkeyboard - system interface for communication. A group of numeric keys, alphabetic keys, or function keys used for entering

62 IP 710 ManualOne Number Access - a feature of AltiWare that allows users to create a list of phone numbers that the system can use to track users a

GlossaryIP 710 Manual 63subnet mask - the method used for splitting IP networks into a series of subgroups, or subnets. The mask is a binary pattern

64 IP 710 ManualWworkgroup - telephones arranged in groups within a particular organizational function (for example, marketing, sales, service, etc.).

IndexIP 710 Manual 65IndexAactivating IP phone extension 16Activity button 32, 34Admin Defined # 14AltiAdmin/ACM Admin configura-tion requirements 7A

Index66 IP 710 Manual handset port 5hardware components 5headsetplug receptacle 5port 5port support 42Headset button, using 37Hold button, using 37Iin

IndexIP 710 Manual 67power, IP 710 phone 42Rrebooting 21rebooting errors 29Redial button 38registering IP phone 26Release button 3, 38remote installa

vi IP 710 ManualHow to Obtain ServiceEnd user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must fol

IP 710 Manual viiAbout This ManualThis manual describes how to get the Alti-IP 710 phone up and running on a voice over IP (VoIP) network. It provide