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Advanced Call Router

Advanced Call Router Manual 19

In the Monitor window, click Add to log on to Support, entering both the

workgroup extension & password and the virtual extension & password

you specified in the “Auto Attendant Sales Queue Announcement” rule:

The Monitor window shows that Call Router is logged on to both

workgroups. Calls to each workgroup will be checked against the rules and

will trigger queue announcement if a match is found and all agents are

busy.

Testing Call Router

To test the performance of Call Router, you can access a test tool from the

Call Router main menu. Call Router must be stopped in order to run the

test.

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