Altigen AltiSupervisor Dokumentacja Strona 12
- Strona / 44
- Spis treści
- BOOKMARKI
- MaxSupervisor™ 1
- WARNING! 2
- TRADEMARKS 2
- Contents 3
- Warranty 5
- Effect of State Law 6
- Sales Outside the U.S.A 6
- About MaxSupervisor 7
- CDR Records Note 8
- Installation 9
- Uninstalling MaxSupervisor 10
- Automatic Upgrade 10
- Downgrade Procedure 10
- MaxSupervisor Manual 5 11
- 6 MaxSupervisor Manual 12
- Getting Started 13
- 8 MaxSupervisor Manual 14
- When Connection Is Broken 15
- Overview of the Main Window 15
- Version Mismatch Dialog Box 15
- Customizing the Display 16
- 12 MaxSupervisor Manual 18
- Restoring Layout Defaults 20
- Error Messages 21
- 16 MaxSupervisor Manual 22
- Using MaxSupervisor 23
- 18 MaxSupervisor Manual 24
- If necessary, use the scroll 24
- Viewing the Queues 25
- To redirect a call from queue 26
- To reassign call priority 26
- To set up queue alerts 27
- 22 MaxSupervisor Manual 28
- Viewing Group Statistics 29
- Viewing Agent Statistics 31
- 26 MaxSupervisor Manual 32
- Viewing Agent State 33
- 28 MaxSupervisor Manual 34
- Listening In 35
- Barging In 35
- Coaching 35
- Recording Calls 36
- Forced Agent Login/Logout 37
- Viewing Group Voice Mail 38
- MaxSupervisor Manual 33 39
- Voice mail groups 39
- Extensions are 39
- Agent View 40
- MaxSupervisor Manual 35 41
- 36 MaxSupervisor Manual 42
- 38 MaxCommunicator Manual 44
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