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CDR and Workgroup CDR Search — Typical Searches

CDR Manual 41

Sample CDR

Searches

All internal calls to/from a

particular extension

Set Type to Connected Calls

Set Caller to Extension, enter

particular extension, select Exact

Set Callee to Extension, enter

particular extension, select Exact

All trunks busy Set Type to All Trunks Busy

Set Caller to All

Set Callee to All

Example Workgroup CDR Searches

To run a search on: Use these fields and settings:

All incoming workgroup calls

per agent

Set Type to Connected Calls

Enter Workgroup Number, select

Inbound

Set Sort By to Agent

All incoming workgroup calls

per

workgroup

Set Type to Connected Calls

Enter Workgroup Number, select

Inbound

Set Sort By to N/A

All unanswered calls by

workgroup

Set Type to Unanswered Calls

Enter Workgroup Number, select Both

Set Sort By to N/A or Date/Time

Example CDR Searches

To run a search on: Use these fields and settings:

1 2 ... 40 41 42 43 44 45 46 47 48 49 50 ... 96 97

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