Altigen AltiSupervisor Dokumentacja Pobierz pdf (Strona 4)

ii AltiClient Manual

WorkgroupLogin .....................................16

LoggingOutorChangingWorkgroups.....................16

AbouttheMainWindow................................17

CallHandling.........................................18

Dialing............................................18

PlacingCallsonHold.................................21

Using Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

TransferringCalls....................................22

ConferencingCalls...................................24

RecordingCalls .......................................26

UsingAccountCodes.................................29

AltiAgent Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

SettingStatustoReadyorNotReady....................30

Viewing,Sharing,orPushingData......................30

Monitoring...........................................32

ChoosingWorkgroupstoMonitor.......................32

ViewingtheCallHistory..............................34

ViewingWorkgroupStatistics..........................35

ViewingQueues.....................................36

Using ActiveX Control with Third Party Applications . . . . . . . . . 37

CHAPTER 4

Using AltiClient as a Supervisor ......................39

LoggingIn ...........................................39

ViewingGroupStatistics................................41

ViewingAgentStatistics ................................43

ViewingaHistoryofAgentActivity.....................44

ViewingAgentCurrentStatus............................45

Monitoring—ListeninginandBargingIn...................47

OperationNotes.......................................49

CHAPTER 5

ConfiguringYourStationSettings ....................51

ApplyButtonandOKButton...........................51

Default Trunk Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

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Altigen AltiSupervisor Dokumentacja Strona 4