Altigen MAXCS 7.0 MaxSupervisor Instrukcja Użytkownika Pobierz pdf (Strona 35)

MaxSupervisor Manual 31

Using MaxSupervisor

3. To pause recording, right-click on the conversation and choose

Pause Recording.

4. To end recording, right-click on the conversation and choose

Stop Recording. If your system records to a centralized

location, contact your administrator for access. If the system

is set to save the recording to your voice mail, you can listen

to the recording through the AltiGen Voice Mail System.

Forced Agent Login/Logout

The supervisor can log in or log out one or all agents from a

workgroup from the Agent State tab in MaxSupervisor.

• To log an agent out of a workgroup, right-click on a workgroup

row and choose Log Out This Agent.

• To log out all agents, right-click on a workgroup row and

choose Log Out All Agents.

• To log all agents in to a workgroup, right-click on a workgroup

row and choose Log In All Agents. You must wait a few

moments for all of the agents to be logged in before you switch

to a different workgroup. If you do not wait, some agents in

the first workgroup may not be logged in properly.

Viewing Group Voice Mail

To view and handle workgroup voice mails for a workgroup, select

the workgroup and click the Group VM tab.

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Altigen MAXCS 7.0 MaxSupervisor Instrukcja Użytkownika Strona 35