Altigen MAXCS 7.5 Advanced Call Router Instrukcja Użytkownika Pobierz pdf (Strona 31)

Advanced Call Router

Advanced Call Router Manual 27

The call router data source could be configured as follows:

1 – Use "routetable" in the Match Conditions list. Advanced Call Router will

search IVR data from this table.

2 –

Use "agenttable" in the Data Retrieve from User Database list. This

specifies the data to be retrieved from the second table.

3 – Enter addi

tional search criteria in the "Where" clause. This will be used

to link AgentTable with RouteTable.

Note: You can also create a view, to make the SQL query simpler.

Route by Query Results Limitation

When using Route by Query Result, multiple match conditions (IVR data,

caller ID, DNIS, etc) are not supported.

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