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18 AltiSupervisor Manual

Notes:

• Depending on the size and number of recorded calls, this may affect

the system’s resources.

• Do not use an account code entry to stop recording on demand; doing

so will disconnect the call.

Forced Agent Login/Logout

The supervisor can force one or all agents to login or logout from a

workgroup through AltiSupervisor.

Figure 7. Forced Agent Login/Logout

To force an agent to logout of a workgroup, right-click on a workgroup call

from the Agent State window and scroll to Log Out This Agent.

To force all agents to login to a workgroup, right-click on a workgroup call

from the Agent State window and scroll to Log In All Agents.

To force all agents to logout, right-click on a workgroup call from the

Agent State window and scroll to Log Out All Agents.

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