Altigen MaxSupervisor Dokumentacja Strona 28
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- AltiSupervisor™ 1
- WARNING! 2
- TRADEMARKS 2
- Contents 3
- Warranty 5
- Effect of State Law 6
- Sales Outside the U.S.A 6
- Overview 7
- Installation 7
- Client System Requirements 8
- Procedures 8
- Installation and Setup 9
- CDR Records Note 10
- Getting Started 11
- 6 AltiSupervisor Manual 12
- Figure 1. Logging in 12
- Call States 13
- Error Messages 14
- Using AltiSupervisor 15
- 10 AltiSupervisor Manual 16
- Viewing Group Statistics 17
- Switching Workgroup Views 18
- Viewing Agent Statistics 19
- Viewing Agent Current Status 20
- Recording Calls 22
- To record a call: 23
- Forced Agent Login/Logout 24
- Viewing the Queues 25
- Assign Call Priority 26
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