Altigen AltiContact Manager Version 4.6 Dokumentacja Strona 1

AltiConsole™for AltiWare Open Edition (OE) Release 4.6and AltiContact Manager (ACM) Release 4.6ManualRevised 03/2003 4502-0001-4.6

AltiConsole Manual 2Package ContentsThe following items are included in the AltiConsole package:• AltiConsole 4.6 Manual• AltiConsole End User License

AltiConsole Manual 3Before Installing AltiConsole• AltiWare OE Release 4.6 (or higher) or AltiContact Manager 4.6 (orhigher) must be installed on the

AltiConsole Manual 4

AltiConsole 4.6 Manual 5CHAPTER2Getting StartedIn order to run AltiConsole, the system server must be up and running.While the system is running, the

AltiConsole 4.6 Manual 6Note: YourlogoninfoforthecurrentsessionisalsoshownintheLogonInfo tab of the Setup dialog. See “Viewing Your Server, Extension,

AltiConsole 4.6 Manual 7About the AltiConsole Main WindowWhen you run AltiConsole, you see the main window.An example is shown here:Figure 2. AltiCons

AltiConsole 4.6 Manual 8•TheInfo line at the bottom left displays information on the currentaction or about errors.•Amessage waiting indicator (red ci

AltiConsole 4.6 Manual 9• The right portion of the AltiConsole desktop shows a detailed view ofdifferent activities, each represented by a tab. These

AltiConsole 4.6 Manual 10Busy Lamp Field View (BLF tab)The panel at the right of the main window contains four tabs. The first tabis BLF, or Busy Lamp

AltiConsole 4.6 Manual 11Trunk Status View (Trunk tab)The third tab in the panel at the right is the Trunk tab.The Trunk view displays Location and St

WARNING!Toll fraud is committed when individuals unlawfully gain access tocustomer telecommunication systems. This is a criminal offense.Currently, we

AltiConsole 4.6 Manual 12Call StatesThe Status column appears in many of the AltiConsole panels. The callstates and their dot indicators [in brackets]

AltiConsole 4.6 Manual 13Keyboard ShortcutsGeneral Tips• You can type extension or phone numbers using the keyboard numberkeys or the number pad.• Onc

AltiConsole 4.6 Manual 14Mouse ShortcutsYou can use several mouse shortcuts. The limitations that apply to all callsalso apply to these shortcuts: whi

AltiConsole Manual 15CHAPTER3Handling CallsA General ProcedureIn general, the steps in handling a call in AltiConsole are as follows:1. Select the cal

AltiConsole Manual 16DialingIn the AltiConsole main window, you can dial as follows:1. Type a number using the keyboard number keys or the numerickeyp

AltiConsole Manual 17Answering Calls to Other ExtensionsYou can take calls that were going to another extension under certainconditions.You can’t take

AltiConsole Manual 18Calls on hold will ring back on your extension if they are not picked up withthe timeout period set by your system administrator.

AltiConsole Manual 19Blind TransferBlind Transfer transfers an incoming call to an extension without yourhaving to wait for the called party to answer

AltiConsole Manual 204. After connecting to the destination party, verify that the person wantsto accept the call, and depending on their response, do

AltiConsole Manual 211. Select the Connecting call in the Active Calls list.If you do not select a call and then proceed with these steps, thecurrentl

AltiConsole Manual iiiContentsWarranty...vBeforeYouBegin ...1About AltiConsole

AltiConsole Manual 22• When you have a connected call, click the Park button (or Alt+P onthe keyboard), then double-click on an extension in the panel

AltiConsole Manual 234. After connecting with the second party and announcing the conferencecall, click the Conference button or press Alt+c to add th

AltiConsole Manual 24

AltiConsole Manual 25CHAPTER4Configuring AltiConsole SettingsClick the Setup button at the bottom of the main window to open the Setupwindows where yo

AltiConsole Manual 26• Select the Screen Pop check box to have AltiConsole pop up when acall comes in to your extension.• Select the Audio Beep check

AltiConsole Manual 27Here’s an example of the Logon Info window:Figure 5. Logon Info window, Setup dialogAltiConsole remembers these settings the next

AltiConsole Manual 28Here’s an example of the Speed Call List window:Figure 6. Speed Call List windowTo add a number:1. Click the Add button in the Sp

AltiConsole Manual 293. Click OK.To edit a number:1. Select the number in the Speed Call List window and click the Editbutton to open an Edit dialog t

AltiConsole Manual 30Here’s an example of the Group window:Figure 8. Workgroup windowTo specify group call queues to monitor:•IntheUnmonitor list, hig

IndexAltiConsole Manual 31IndexAAA status 12active calls view 8, 12addressAltiGen Communications, Inc. iiAll Extensions view 10AltiConsolebasic functi

AltiConsole Manual ivSystemCallPark ...21ConferenceCalls ...22OverheadPaging ...

Index32 AltiConsole Manualmultiple call waiting 8Nnumber padshortcuts 13OOffhook status 12options, setting 25overhead paging 23setup 26Ppaging 23Park

AltiConsole Manual vWarrantyWhat The Warranty CoversAltiGen Communications warrants its hardware products to be free fromdefects in material and workm

vi AltiConsole Manual3. Shipping, installation, set-up and removal service charges.How to Obtain ServiceEnd user customers should contact your Authori

AltiConsole Manual viiEffect of State LawThis warranty gives you specific legal rights, and you may also have otherrights which vary from state to sta

viii AltiConsole Manual

AltiConsole Manual 1CHAPTER1Before You BeginAbout AltiConsoleAltiConsole 4.6 is an attendant console application for a client system orpersonal comput