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AltiConsole 4.6 Manual 12

Call States

The Status column appears in many of the AltiConsole panels. The call

states and their dot indicators [in brackets] can be one of the following.

Generally stated, red means the line is being used; green means idle.

• AA (Auto Attendant) [a solid red dot]—a call being transferred to the

auto attendant.

• Busy [a solid red dot]—the called party is busy.

• Conferencing [a solid red dot]—call participating in a conference call.

• Connected [a solid red dot]—a call that is connected to a call or

extension.

• Offhook [a solid red dot]—the user’s extension is off-hook.

• Disconnect [a solid red dot]—a call is disconnected.

• DND [a solid black dot]—Do Not Disturb, an extension that is not

available to receive calls.

• Error [a solid red dot]—there is an error, usually with regard to the

dialed number. You must hang up to clear this status.

• Hold [a solid red dot]—a call placed on hold by pressing the Hold

button.

• Hold Pending [a red circle]—a call placed on “temporary” hold by

pressing the flash key from the phoneset.

• Idle [a solid green dot]—an extension with no current activity and

available to make or receive calls.

• In Use [a solid red dot]

— an extension that is busy or in an intermediate state (e.g. during a

transfer).

— an extension connected to a trunk that is not ready to serve.

• Park [a solid red dot]—a call that is parked, being parked or is in a

Multiple Call Waiting queue.

• Proceeding [a solid red dot]—an extension setting up (dialing) a call.

• Ringing [a solid red dot]—an incoming call that is not yet answered.

• Voice Answer [a solid red dot]—a call transferred to or in an

extension’s voice mailbox.

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